General Terms of Sale on the Internet

How to order our products remotely?

You can order your favourite products as part of our personalized distance shopping service, by phone or videoconference. You can reserve your time slot directly on our website: www.uk.maje.com. Placing orders couldn't be easier!

Reserve your distance shopping session on our website in one of our shops offering this service, or call the shop directly.
With our advisors, select your items, the desired size and tell our advisor that you want to order them. Your advisor will inform you of the delivery methods available (home delivery if your home is eligible for this service or in-store delivery - the list of shops eligible for in-store delivery is available on our website).
Once your order is complete, you will receive an email summary of your order containing a secure payment link.
Choose your payment method (see below "How to pay for your order?" for more information on payment methods), read and accept the GCS and proceed to the secure payment of your order. Payment of your order implies full acceptance of these GCS.
Your order is confirmed! You will then receive an e-ticket confirming your order, at which point a contract will come into existence between you and us.

By placing an order, you declare that you are at least 18 years of age and have legal capacity (or if you are a minor, you will need parental authorization to place your order).
Once your order has been prepared by us, it will either be sent to your home address or made available in the selected shop in the best delays. On occasion, we may be forced to cancel your order for legitimate reasons, for example:

• if you placed an order and your product subsequently became unavailable;
• if a technical error occurred during your payment;
• if there is a manifest error in the product description (e.g. when there is an error regarding the essential characteristics of the product, or when an obviously too low price is displayed);
• if we find that there has been fraudulent use of your account or related orders;
• where we reasonably believe that you have violated our GCS.

We will inform you as soon as possible and refund the amount of your item (if already paid by you) in a timely manner.

We may cancel the order or we may end the contract at any time if you break it, but writing to you if:

• (a) you do not make any payment to us when it is due;
• (b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
• (c) you do not, within a reasonable time, allow us to deliver the products to you.

Our distance purchase service as part of a personalized shopping appointment by telephone or videoconference with one of our shops located in the UK is for the promotion and sale of our products in the UK only. Unfortunately, we do not accept orders from addresses outside the UK or deliver to addresses outside the UK. If you are outside the UK and wish to place an order, please visit our website dedicated to your area (if available).

Prices of our products

The prices of our products are indicated in GBP, including all taxes, by your advisor during your shopping session. They include Value Added Tax (VAT) and any reductions applicable on the day of your order in respect of our commercial operations.

It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognized by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

It should be noted that sales which may be subject to a VAT refund must be made directly in the shop. No VAT refund request may be honored in the case of purchases made remotely.

How to pay for your order ?

Click on the secure payment link that we will send to you by email to pay for your order using your credit card (Visa, MasterCard, Maestro, China Unionpay, JCB, Discover, Diners).
After confirmation of your payment by our payment provider, your bank account will be debited for the total amount of your order. Please note that we are not able to dispatch the products to you until after we have received payment.
We would like to reassure you that all your transactions are secure and comply with the legal provisions in force: they take place within a strict framework of confidentiality and encryption of all your data at our payment provider.
We do not, at any time, have access to personal data concerning your payment methods, including credit card details and do not store your payment data on our servers.

Delivery of your order

• Where and how can products be delivered to you?

  Your order will be delivered directly for free to your address if it is eligible for this service or in the shop selected during your appointment with our advisor. In case of home delivery, you will be able to track in real time the delivery of your order, as soon as the deliverer has your order. You will be informed of the coverage of your order by text, and could follow in real time the delivery of your order.
  In case of absence at the time of delivery of your order, for home deliveries, your order will be returned to the shop where you have made your order. You will have to collect your order within 72 hours, otherwise it will be automatically cancelled and you will be refunded for it.

• When will your items be delivered?

  When placing your order, an estimated delivery time for your items will be specified. Please note that it may be extended during peak times (such as private sales operations or during sales periods).
  If your delivery was delayed or not made we invite you to contact our customer service by telephone on +33 (0) 801 800 333 from Monday to Friday from 9am to 7pm and on Saturday from 10am to 5pm.

When you may end your contract with us

• If what you have bought is faulty or misdescribed

  You may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back). Please see section 7 below for further details.

• If you want to end the contract because of something we have done or have told you we are going to do

  If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
  (a) we have told you about an upcoming change to the product or these terms which you do not agree to;
  (b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
  (c) there is a risk that supply of the products may be significantly delayed because of events outside our control;
  (d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 6 months; or
  (e) you have a legal right to end the contract because of something we have done wrong (including because we have delivered late).

• For most products bought online you have a legal right to change your mind

  For most products bought online you have a legal right to change your mind within 14 days (“cooling-off period”) and receive a refund. If you have changed your mind about the product, you may be able to get a refund if you are within the cooling-off period according to conditions set in article 6.2.

What are our return, refund and exchange policies?

In accordance with the provisions of article L. 221-18 of the French Consumer Code and European Directive n°2011/83/EU of October 25, 2011 on consumer rights, you have a period of fourteen (14) days, from receipt of your Products ordered on the Site, to notify us of your wish to exercise your right of withdrawal.

The products you wish to return must be new - the item's labels must not have been cut off -, unworn, unsoiled and returned in their original packaging, or failing that, in packaging providing equivalent protection.

If our warehouse detects a non-compliant return, our Customer Service department will contact you to inform you that your product has been sent back to you.

• How can you notify us that you are exercising your right to withdrawal?

  To exercise your right of withdrawal, you must inform us of your decision to withdraw within 14 days of receipt of your order by printing out your prepaid return label.
  ⁃ If you have a customer account, go to “My account”, in the “My orders” section. Select the order concerned and click on the “Return label” button.
  ⁃ If you ordered as a guest, you can access the return label via the “Order Tracking” page on our website by entering your order number.

  Generating your return label signifies that you are exercising your right to withdrawal.Please note that we provide you with a single prepaid label.If you wish to make a second return, you will be responsible for the return shipping costs.

  You also have the option of notifying us that you wish to exercise your right of withdrawal within 14 days of receipt of your order, i.e. :
  ⁃ using the withdrawal form accessiblee here.
  ⁃ by filling in our contact form (“Returns and refunds” tab)

  How do I return my product(s)?

  By post

  As soon as you have notified us that you are exercising your right of withdrawal, you have a further period of fourteen (14) days to return the product(s) to us. To do this:
  - Tick the product(s) you wish to return on the delivery note in your parcel;
  - Insert the delivery note in your return package with the product(s) to be returned;
  - Attach the prepaid label to your parcel (returns by post are free of charge, excluding outlet items - please note that if you pay a return fee at the post office, you'll have to pay it yourself). 
  - Drop off your return package at the post office

  You can only return products purchased during our outlet sales by post and the return is not free (store returns are not allowed). A sum of €7 for the return postage will be deducted from your refund.

  In-store

  You can drop off the product(s) you wish to return in one of the eligible stores within a maximum of 30 days of receiving your products (see the list here).

• When will I get my refund?

  Once our services have verified your return, you will receive an email confirming the refund.

  We undertake to reimburse you for the returned products as soon as possible after we receive them at our warehouses, and at the latest within 14 days of presenting proof that your return has been sent.

  If you choose a delivery method other than the one we offer free of charge, you will have to pay the associated costs.

  You will receive the refund on the account associated with the credit card used to pay for your order. You will receive a confirmation email as soon as the refund has been validated by our systems. You can track the progress of your return in your customer space, under the heading “My orders”, or in the “Order tracking” section if you placed your order as a guest.

  Any returned product that is not new (with labels intact) and that has been worn, soiled, damaged or has missing labels will be returned without refund.

• Would you like to exchange your item in store?

  You may exchange any products you have ordered online (excluding outlet products) in store. In this case:
  o Visit your nearest store (excluding department stores, affiliates and outlets) within 14 days of receiving your order;
  o The products you wish to exchange must be new (the item's labels must not have been cut off), unworn, unsoiled and returned in their original packaging, or failing that, in packaging providing equivalent protection. Otherwise, the store may reject your return, and you will have to keep your products;
  o Please bring your order confirmation email and proof of identity. Your item will be exchanged for the price you paid when ordering online, subject to stock availability.

• Returning personalised products

  We have a number of products on the Site that can be personalised. Given their personalised nature, the provisions of article 6 cannot be applied in the sense that these products cannot be returned.

What Guarantees for Your Products?

Our products benefit from legal guarantees, namely the legal guarantee of conformity and the guarantee against hidden defects. As a seller, we are indeed obliged:

1. for non-compliance defects of the products you purchase, under the conditions of Article L.217-4 and following of the Consumer Code. The legal guarantee of conformity applies when your product has a conformity defect, for example when your product does not work in accordance with the usual uses for which this product is intended, or when it does not correspond to the description given;
2. and for its hidden defects under the conditions of Article 1641 and following of the Civil Code. The guarantee against hidden defects covers you when your product has a hidden defect, meaning a defect not apparent at the time of sale that makes the product unfit for its intended use or that significantly reduces this use.

Please note that the legal guarantee of conformity and the guarantee against hidden defects cannot be applicable in case of misuse of your products or non-compliance with the maintenance conditions of your product (provided on our labels or by our tailors).

Your Personal Data

We handle your personal data with the utmost care and confidentiality.

For more information on how we manage your personal data, as well as the sending of our commercial offers and newsletters, you can consult our Privacy Policy or our Cookie Policy.

Liability and Force Majeure

We undertake to describe the products we sell on the Site with the greatest accuracy and to ensure the best possible update of the information disseminated.

Our liability cannot be incurred in case of failure to fulfill any of our contractual obligations resulting from an event of force majeure as defined by regulations. In particular, we cannot be held responsible for any failure to perform or delay in the performance of your orders caused by events beyond our control, such as:

• Strikes, closures, or other labor disputes;
• Civil unrest, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or not), or threat or preparation for war;
• Fire, explosion, storm, flood, earthquake, collapse, epidemic and pandemic, or other natural disasters;
• Inability to use rail, boat, plane, road or any other means of private or public transport;
• Inability to use rail, boat, plane, road or any other means of private or public transport;
• Laws, decrees, regulations, or restrictions of any kind issued by legislative, regulatory, or governmental authorities.

In such circumstances, we reserve the right to suspend the execution of your orders, in whole or in part, without any compensation from you.

Our CGV will be suspended for the duration of the force majeure and the deadlines for execution and delivery will be extended accordingly. However, please note that we will do our best to end the force majeure situation or find a solution allowing us to fulfill our contractual obligations despite the force majeure situation.

Eco-Organizations

Please note that we are registered with the eco-organization register and up to date with our eco-contributions under the following unique identifiers:

• FR237126_01FQNQ, issued by ADEME and communicated by CITEO whose objective is to facilitate monitoring and control of compliance with REP (Extended Producer Responsibility) packaging obligations;
• FR218643_11RYOI, issued by ADEME and communicated by Re_fashion whose objective is to facilitate monitoring and control of compliance with REP (Extended Producer Responsibility) Textile, footwear, and household linen obligations.

What if We Disagree?

We hope it doesn't happen, but we may disagree!

Please note that our CGV are subject to French law, and your orders are subject to the CGV in force on the day of your order.

In the event of a dispute, we invite you to contact us to find an amicable solution together:

• via the contact form available here ;
• by phone at 0 801 800111 from Monday to Friday from 9am to 7pm and Saturday from 10am to 5pm.

In the absence of an agreement, you may refer the matter to the CMAP (Centre for Mediation and Arbitration of Paris) to request mediation:

• via the following form www.cmap.fr/consommateurs
• or by postal mail to the address CMAP – Consumer Mediation Service, 39 avenue Franklin Roosevelt, 75008 Paris.

It is specified that any mediation request must indicate the subject of the dispute as well as the documents of the file so that it can be processed as quickly as possible.

The European Commission also provides you with an online dispute resolution platform accessible at the following address:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

If unfortunately we cannot reach an amicable solution, then the French courts will have jurisdiction and French law will apply.