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General terms of sale on the Internet
Any online purchase made on the website www.maje.com is subject to the prior review and acceptance of the present general terms and conditions of sale.
Last modified: 14 August 2018
· · Item: Products of any nature offered for sale (e-commerce service) on the Website.
· · Customer: a non-retailer natural person placing the Order and who enjoys full legal capacity.
· · Order: the commitment to purchase all Items selected by the Customer via the e-commerce service of the Website.
· · Website: the website published by MAJE and accessible at the address eu.maje.com
The present general terms and conditions of sale (hereinafter "GTC") apply exclusively between any Customer and the company Maje S.A.S, whose registered office is located at 2 rue de Marengo 75001 Paris, entered in the Paris trade and companies register under number 382 544 310 (hereinafter "MAJE").
You can reach one of our MAJE advisers on +44 20 76 60 33 09 or using the contact form on our Website.
The present GTC may be downloaded here in "Adobe Acrobat" format, in their updated version containing the latest changes stipulated by Maje.
The GTC are applicable without limitation or reservation to all Items offered for sale on the Website.
Any Order on the Website is subject to prior consultation and acceptance without reservation of the present GTC and the applicable prices by the Customer.
Clicking on the "proceed" button accessible on the page dedicated to the validation of the order constitutes the Customer's acceptance.
The present GTC shall prevail over any other document.
3. WARNING STATEMENT
The sale of Items on the Website is reserved exclusively for retail sale and to private individuals.
In no case may the Website be used by Customers who are professional sellers, alone or in a group, regardless of the method used for the marketing of their products (online marketplaces, shopping galleries, broker, brick and mortar stores in particular). Accordingly, the Customer acknowledges and accepts that the Items can only be purchased in quantities corresponding to the average buying needs of a consumer, both in terms of the number of Items ordered in a single order and in the number of individual Orders corresponding to the usual quantity purchased of the same product by an average consumer. MAJE reserves the right to refuse an order clearly placed by a professional selling Customer.
Every Customer declares to be informed of the unreliability of the Internet network, especially in terms of data transmission security, non-guaranteed continuity in access to the Website, and non-guaranteed performance in terms of volume and speed of data transmission and spread of viruses.
MAJE warns each Customer about the need to implement a solution and security measures on his/her computer or portable or mobile devices in order to prevent the spread of viruses.
4. CREATION OF A CUSTOMER ACCOUNT
Any MAJE Customer may freely create a customer account at no charge through the "Create an account" section.
A customer account is created by the Customer by completing the form offered to him/her for his/her identification data.
This account is strictly personal to the Customer and allows the Customer to identify himself/herself before validating each Order.
During the creation of the Customer account, the Customer enters the data allowing his/her identification under his/her full responsibility, controls, and directions and commits to provide complete, accurate, and up-to-date information and to not usurp the identity of a third party or hide or modify his/her age.
During the creation of a customer account, the Customer chooses his/her username (email) and password. If the chosen username is already assigned, the system requires the Customer to choose another one.
The usernames and passwords are personal and confidential. While MAJE takes all useful precautions and is committed to protecting the personal data of its Customers, the Customer is informed of the need to keep his/her password secret and not to disclose it to a third party for any reason whatsoever.
A Client who suspects the use of the username and password by a third party must immediately alert MAJE in order for his/her password to be changed and/or to choose to have his/her customer account closed.
MAJE reserves the possibility to close any customer account and accordingly refuse any sale to a Customer in the event of a payment default on one or more previous Orders.
In this case, MAJE shall send an email to the Customer concerned at the address indicated by him/her during the creation of his/her customer account informing him/her of the disabling of his/her username and password and the closure of his/her account. The Client shall be given a reasonable notice period of eight (8) calendar days to possibly express his/her comments with MAJE, without prejudice to the suspension of his/her Account during the notice period.
In general, the Customer is informed that his/her account may be closed following the Customer's first request submitted to MAJE by email.
5. CHARACTERISTICS OF THE ITEMS
The Items available for sale are those that appear on the Website. The offers are valid as long as they are visible on the Website.
They are offered within the limit of availability indicated on the Website.
MAJE reserves the right to remove from sale any Item on this Website at any time and/or replace or modify any information associated with the Items on this Website.
If an Item is unavailable, after his/her Order is placed, the Customer shall be informed by email. His/her order shall then be automatically cancelled, and the brand commits to make the refund as soon as possible.
The Items on sale on this site are only available for delivery in Switzerland.
The characteristics of the Items sold on the Website (photographs, graphics, and descriptions of the Items, etc.) are given as a guide only and may vary over time. Only the visual of the Item displayed at the time of the Order should be taken into account by the Customer. The Item characteristics and visuals are non-binding contractually.
In case of errors or omissions relating to the description of an Item, MAJE's responsibility shall be limited to the reimbursement of reasonable costs incurred by the Customer for sending the Item back.
6. ORDERING OF ITEMS
Every Order entails an obligation of payment.
The Customer declares to be at least 18 years of age and to enjoy legal capacity or, if the Customer is a minor, guarantees to have obtained parental permission to place his/her Order.
To place an Order, the Customer must follow the online purchase process (https://eu.maje.com/en/help-and-faq/faqs.html) and click on "proceed" to submit the Order.
Payment for the Order constitutes acceptance of the present GTC, the price of the Items, and the content of the Order.
After validation of the payment, MAJE sends an Order confirmation email to the Customer.
Every Order is subject to MAJE's prior acceptance and is definitively confirmed only after the Customer's receipt of an email confirming the shipment of the Item(s).
Any Order may be refunded should it occur that the conditions under which it was placed breached the present GTC.
If the Customer does not receive any email following his/her Order, it is up to his/her responsibility to contact MAJE customer service according to the procedures described in article 14 of the present GTC.
In no case may MAJE be held liable for an input error or transmission of an input error attributable to the consumer and preventing the delivery of the confirmation email and/or Items.
It is recommended that the Customer print his/her Order confirmation email.
For any questions relating to the tracking of an Order, the Customer must consult his/her customer account on the Website or contact customer service according to the procedures described in article 14 of the present GTC.
7. PRICES OF THE ITEMS
The prices are indicated on the Website in euros, inclusive of all taxes, excluding shipping costs.
They take into account of the VAT and any applicable reductions on the day of the Order.
All new taxes or contributions, particularly environmental, may be passed onto the selling price of the Items.
The prices of the Products exclude delivery costs (carriage, packing, and preparation of the parcel according to the amounts in force).
The amount of shipping costs is specified on the Website before validation of the Order.
MAJE reserves the right to modify the prices of the Items at any time. The Items are charged on the basis of the rates in force at the time of the validation of each Order.
The price charged for the Items is therefore the price indicated at the time of the Order.
8. PAYMENT FOR THE ORDER
Every Order entails an obligation of payment by bank card using a bank account with a sufficient balance or by PayPal. The Order is final only as from the date of full payment of the price and the costs associated with the Order.
The price charged to the Customer is the price indicated in the Order confirmation sent to the Customer by email.
The Order is payable immediately, by bank card (CB, Visa, MasterCard, American Express) or payment account (PayPal).
Once the Order is shipped, the Customer is informed by email that his/her invoice including delivery costs and applicable VAT is accessible online on the customer account
Transactions carried out on the Website are entrusted to a secure online payment platform HIPAY, whose registered office is located at 6 Place du Colonel Bourgoin, 75012 Paris, Tel.: + 33 (0)1 73 03 89 34 and email: email@example.com.
This solution presents highly secure pages for the input of payment data: card number, expiry date, and security code.
This platform encrypts and then transmits the payment data to the bank in complete confidentiality and makes them inaccessible to third parties.
It is possible for the Customer to save his/her bank data on his/her account. The data in this case remain encrypted and inaccessible.
9. TERMS OF DELIVERY
The Items are delivered only in Greece, Luxembourg, Portugal (except for Azores islands), The Netherlands.
The Customer shall receive an Order number by email confirming the handling of his/her Order. The Customer shall be informed of the different stages of his/her Order by email.
Shipments shall be announced by email sent to the Customer at the email address entered by the Customer on his/her customer account.
Ordered Items shall be delivered within a normal period of 3 to 5 days and a maximum of 30 calendar days from the registration of the Order, subject to full payment of the price.
The Customer is offered free standard home delivery for any order:
· The Customer can use the shipment number to track his/her parcel on the carrier's website.
· The Customer is informed that he/she is responsible for providing accurately all the necessary details for the proper routing of his/her Order and the complete delivery (access code, access specification for example).
· If the Customer is absent at the time of delivery, a delivery notice shall inform the Customer of the arrangements for holding his/her parcel and its availability, under the full and exclusive liability of the carrier.
· A delivery voucher is included in the parcel, summarising the Items ordered and actually delivered.
· The Customer fully and exclusively assumes the risks relating to the Items as from their delivery.
10. DELIVERY PERIOD
The Items shall be delivered to the delivery address indicated by the Customer at the time of the Order no later than the end of the time period indicated at the time of the Order, that depending on the country of delivery.
MAJE shall make every effort to ensure that the Order is delivered within three (3) to five (5) business days from the validation of the Order and commits to ensure that the delivery is done within a maximum period of thirty (30) calendar days.
In the event of a delivery delay of more than seven (7) business days in relation to the aforementioned maximum period, the Customer may contact MAJE Customer Service and require it to carry out the delivery within a reasonable additional period of time. If this new deadline is not respected, the customer may send an email to MAJE to request a refund for his/her Order.
The contract and therefore the sale shall be considered terminated upon MAJE's receipt of the email or a letter by which the Customer informs it of his/her decision unless the delivery occurs between the sending and receipt of the email or the letter from the Customer.
If the Order is definitively cancelled, the Customer shall obtain a refund for the price paid for his/her Order within 30 days following the cancellation confirmed by email.
Each delivery shall be deemed complete once the parcel has been delivered to the Customer, in particular by the carrier, which is established by the control system used by the carrier.
If the parcel is damaged or if the Item does not match the Customer's Order, the Customer must initiate the return procedure described in article 11 below within 30 calendar days after the shipment.
11. RETURN AND REFUND
In case of delivery of an Item not meeting to the Customer's expectations, the Customer may return that Item within a period of thirty (30) calendar days after receipt of his/her Order.
· By post using the prepaid shipping label and the return voucher included in the parcel.
Any request made beyond the period of thirty (30) days after receipt of his/her Order will not be accepted under this article.
Refunds shall be issued only for new products that are not worn, not soiled, and not washed. The Item must be returned in its original packaging accompanied by the garment label.
o Returns by post
Returns by post are completely free of charge. The Customer has a prepaid shipping label in his/her package.
To make a return:
1. The Customer must tick the product(s) to be returned on the delivery voucher included in his/her parcel
2. The Customer must include this delivery voucher in his/her return box as well as the product(s) to be returned
3. The Customer must affix the prepaid shipping label on his/her box
4. The Customer must drop off his/her box at the UPS drop location
Once the returned Items are verified, MAJE commits to issue a refund to the Customer as soon as possible and no later than four (4) to five (5) calendar days following the date of validation of the return to the Customer's bank account or payment account used to pay for the Items.
The Customer shall receive a confirmation email once the refund is initiated. The Customer may access information on the return of his/her parcel in the "my orders" section of his/her customer area.
o Returns of designs purchased during Outlet Sales on the Website
During our Outlet Sales, the designs are also delivered with a prepaid shipping label.
If the Customer wishes to return an Item from Outlet Sales, must use the prepaid label et drop the box into the nearest UPS drop location. Orders can't be returned in stores.
12. CUSTOMER SERVICE
For any information or questions, to track an order, or apply the warrant, the Customer must contact customer service by email by completing the contact form located on the contact page of the Website or by telephone on +44 20 76 60 33 09, Monday to Friday from 9 a.m. to 7 p.m. and Saturday from 10 a.m. to 5 p.m.
The statutory warranty on defective Items applies.
If the Customer wishes to make a complaint regarding defects in the delivered Items, including damage during transport, he/she must submit it immediately using the contact form on the Website. All information necessary to apply these warranties shall be provided to the Customer.
In accordance with article 23 of the present GTC, the Customer shall contact MAJE by priority to seek an amicable solution when the Customer intends to invoke one of the warranties mentioned above.
Once the reality of the default is verified, MAJE undertakes to issue a refund to the Customer for all amounts paid for the item concerned, as well as shipping costs, to the bank account indicated by the Customer, as soon as possible, and no later than thirty (30) days following the date on which the right was exercised.
14.CONVENTION ON PROOF
The Customer acknowledges and accepts that the Order recording systems provide proof of all transactions between MAJE and the Customer.
The Customer acknowledges and accepts that proof of his/her acceptance and understanding of the present GTC (and their possible updates) is characterised by ticking the indication "PROCEED" on the order validation page for each order.
To that end, the Customer acknowledges and accepts that the computerised data stored within MAJE's computer servers in reasonable conditions of security and integrity are considered irrefutable proof of acceptance of the terms of the GTC and proof of all transactions between MAJE and the Customer.
Accordingly, except in case of an obvious error by MAJE proved by the Customer, the Customer may not dispute the admissibility, validity, or probative nature of the GTC and the content of the Order, on the basis of any legal provision that would specify that certain documents must be written or signed to constitute proof.
These elements thus constitute proof and, if they are produced as a means of proof by MAJE in any legal proceedings or other, shall be admissible, valid, and enforceable in the same way, under the same conditions and with the same probative nature as any document established, received, or retained in writing.
At any time, the Customer shall have the ability to print, download, and retain a paper or electronic copy of the GTC.
MAJE reserves the right to modify the information contained on this Website at any time without notice.
MAJE undertakes to describe the Items sold on the Website with the greater accuracy and to ensure, under the best possible conditions, the updating of the information displayed there.
However, MAJE cannot guarantee the accuracy, precision, or completeness of the information made available to Customers on the Website.
MAJE may not be held liable in case of non-substantial differences between the photos presenting the Items on the Website, texts, and illustrations and the ordered Items.
The Customer acknowledges and accepts that the prices of the Items are likely to vary between the website and the shops and that, in any case, this price difference may not serve as the basis of a request for full or partial refund for Items purchased on the Website or in stores.
MAJE may not be held liable for a breach of any of its contractual obligations resulting from unforeseeable circumstances or a case of force majeure as defined by the case law of the French courts.
In particular, MAJE shall not be held liable for any failure or delay in the execution of Orders caused by events outside its control ("Case of Force Majeure").
A Case of Force Majeure includes any act, event, failure to perform, omission, or accident beyond MAJE's control and includes but is not limited to:
1. Strikes, closures, or other industrial actions.
2. Civil unrest, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or not), or threat or preparation of war.
3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disasters.
4. Inability to use transport by rails, boats, planes, roads, or other public or private means of transport.
5. Inability to use the public and private telecommunications networks.
6. Acts, decrees, legislation, regulations, or restrictions of all governments.
7. Strike, malfunction, or accidents in maritime, postal, or other transport.
The performance of the GTC shall be suspended as long as the Case of Force Majeure lasts, and the performance and delivery periods shall be extended accordingly. As much as possible, MAJE shall endeavour to end the Case of Force Majeure or find a solution allowing it to meet its contractual obligations despite the Case of Force Majeure.
MAJE is solely liable for any direct damage foreseeable at the time of the use of the Website or the entry into the contract of sale with the Customer, to the exclusion of all consequential damage.
MAJE grants a limited licence for access to and personal and non-professional or commercial use of the Website to the Customer.
In no case is the Customer authorised to download or modify all or part of this Website without MAJE's express written authorisation.
In no case should this Website or any part of this Website be reproduced, copied, sold, or used for commercial or professional reasons without MAJE's express written authorisation.
The Customer must not use techniques to copy a trademark, logo, or any other information (in particular images, text, and layouts) owned by MAJE without its express written consent.
MAJE authorises the Customer, on a non-exclusive and revocable basis, to create a hyperlink to the Website's homepage, provided that this link cannot create any deceitful, false, derogatory, or infringing nature against the Items, MAJE, or any of its registered trademarks or that may harm MAJE.
In no case may MAJE be held liable for the creation of this hyperlink in any capacity whatsoever.
This "COOKIES" section provides more information about the origin and use of browsing information processed in connection with the consultation of our Website and the rights of users.
During the consultation of the MAJE Website, information relating to browsing is likely to be recorded in 'Cookies' files installed on the user's device (computer, tablet, smartphone, etc.).
MAJE issues these cookies in order to facilitate the user's browsing on the Website. They may also be issued by the brand's partners in order to personalise the advertising offer sent outside the Website.
Furthermore, cookies are likely to be included in different areas of the Website. These areas may display advertising content from advertisers on the device of users.
Only the issuer of a cookie may read or modify information contained in it.
o Cookies issued by MAJE
Cookies installed by MAJE on the user's device allow the browser used for connection to the Website to be recognised.
MAJE issues cookies for the following purposes:
· Establish visitation statistics (number of visits, pages viewed, abandonment during ordering process, etc.) in order to monitor and improve the quality of its services.
· Adapt the presentation of its Website to the device's display preferences.
· Store information input in forms, manage, and secure access to personal reserves spaces such as the customer's account and shopping cart.
· Provide content, including advertising content, to the user in relation to the user's areas of interest and personalise the offers
o Third-party cookies
When the user accesses the Website eu.maje.com, one or more cookies of partner companies ("third-party cookies") are likely to be placed in the computer via the pages of our Website or via content disseminated in the advertising spaces.
The purposes of the cookies deposited on the MAJE Website by the service providers used by MAJE to promote its activities and offers are to:
Identify the products consulted or purchased on the Website in order to personalise the advertising offer sent
Send the brand's offers by email if the user so authorised during his/her registration with these service providers.
Cookies contained in the advertising area of the Website are intended to permit the establishment of statistics on advertisements broadcast (number of displays, advertisements displayed, number of users who clicked on each advertisement, etc.).
The user may refuse third-party cookies by adjusting the setting of his/her browser accordingly.
Choices regarding cookies
The user may configure his/her browsing software so that cookies are stored in his/her device or, on the contrary, rejected either systematically or according to their issuer.
The user may also configure his/her browsing software so that the acceptance or refusal of cookies is occasionally proposed to him/her, before a cookie can be saved in his/her device.
Configuration elements of the main browsers:
At any time, the user may choose to block or disable these cookies by configuring the Internet browser on his/her computer, tablet, or mobile device, according to the instructions established by his/her Internet browser supplier and appearing on the websites mentioned below.
For more details, the user may also consult the website of the Swiss federal data protection and information commissioner and particularly the following page: https://www.edoeb.admin.ch/datenschutz/00683/01103/01104/index.html?lang=en
· In Mozilla Firefox:
Open the "Tools" menu and select "Options". Click on the "Privacy" tab and choose the desired options or follow this link: http://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
· In Microsoft Internet Explorer:
Open the "Tools" menu and select "Internet options". Click on the "Privacy" tab, then the "Advanced" tab. Choose the desired level or follow this link: http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies
· In Safari:
Choose "Safari > Preferences" and then click on "Security". In the "Accept cookies" section, choose the desired options or follow this link: http://support.apple.com/kb/index?page=search&fac=all&q=cookies%20safari
· In Google Chrome:
Open the configuration menu (wrench logo) and select "Options". Click on "Advanced options". Then in the "Privacy" section, click on "Content settings" and choose the desired options or follow this link: https://support.google.com/chrome/answer/95647?hl=en
· In iOS:
The user can also type "cookies" in the "help" section of his/her browser to access the configuration instructions.
In no case shall MAJE be liable in any capacity whatsoever for the content or operation of any social network, including those that may be linked to the Website.
MAJE is the exclusive holder of the intellectual property rights to:
· The Items proposed on the Website and the trademarks associated with the Items,
· The Website, and in particular its tree view, the organisation and titles of its sections, the visual and graphic identity, its design, its ergonomics, its features, software, texts, animated or fixed images, sounds, know-how, drawings, graphics, and any other element composing the Website,
· The databases, their structure, and their content, designed and managed by MAJE for the needs of the Website's publication,
· All design elements of the Website, whether they are graphic or technical,
· The names, abbreviations, logos, colours, graphics, or other signs that may be used, produced, or implemented by MAJE.
It is therefore forbidden to reproduce in any form whatsoever, directly or indirectly, the elements referred to in the preceding paragraph, or alter the trademarks, patents, names, symbols, logos, colours, graphics, or other signs appearing on the elements made available within the Website, or, more generally, use or exploit these elements other than as part of the performance hereof.
As such, the reproduction or use of all or part of these elements is authorised only for the exclusive purposes of information for personal and private use. Any reproduction and any use of copies done for other purposes is expressly prohibited.
Any other use, except with MAJE's prior written authorisation, constitutes an infringement and is punishable under intellectual property laws.
21. MODIFICATION OF THE GTC
Given the possible changes to the Website and the regulations, MAJE reserves the right to modify the GTC at any time.
Where appropriate, the new terms and conditions of sales shall be brought to the Customer's knowledge by modification of the dedicated page of the Website. The Customer shall then be invited to expressly consent to the new version of the GTC by clicking on "PROCEED” for each new order.
The latest version of the GTC may be downloaded on a reliable durable medium from the dedicated page of the Website and according to the methods indicated in the Preamble.
22. APPLICABLE LAW
The present GTC are subject to French law.
In the event of a dispute, the Customer shall contact MAJE by priority to seek an amicable solution.
Any litigation shall be subject to the exclusive jurisdiction of the French courts of the Customer's place of domicile.
23. DISTANCE SELLING
We invite you to read our General terms and Conditions for Distance Selling ("GCS") before making a distance purchase as part of a personalized shopping appointment by telephone or videoconference with one of our shops offering this service. Please be aware that any purchase made in this context implies full acceptance of these GCS.
The GCS apply between you, as consumer and non-professional, and us, Maje Stores Limited, whose head office is located at Mazars, 30 Old Bailey, London, EC4M 7AU, England, listed on the Trade and Companies Registry under number 6857179. Please note that these GCS are likely to evolve as we reserve the right to modify them at any time according to regulatory changes. We would like to inform you that the GCS in force at the time you place your order will apply to you.
For any information, and if you have not found an answer to your question in these GCS you can contact our Customer Service department directly by phone on +44 20 7660 3309 from Monday to Friday from 9am to 7pm and on Saturday from 10am to 5pm.
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
- How to order our products remotely?
- Prices of our products
- How to pay for your order?
- Delivery of your order
- When you may end your contract with us
- What are our return, refund by voucher and exchange procedures?
- What are your product warranties?
- Your Personal Data
- Liability and force majeure (events beyond our control)
- And if we disagree?
1. How to order our products remotely?
You can order your favourite products as part of our personalized distance shopping service, by phone or videoconference. You can reserve your time slot directly on our website: www.uk.maje.com.
Placing orders couldn't be easier!
- Reserve your distance shopping session on our website in one of our shops offering this service, or call the shop directly;
- With our advisors, select your items, the desired size and tell our advisor that you want to order them. Your advisor will inform you of the delivery methods available (home delivery if your home is eligible for this service or in-store delivery - the list of shops eligible for in-store delivery is available on our website);
- Once your order is complete, you will receive an email summary of your order containing a secure payment link;
- Choose your payment method (see below "How to pay for your order?" for more information on payment methods), read and accept the GCS and proceed to the secure payment of your order. Payment of your order implies full acceptance of these GCS;
- Your order is confirmed! You will then receive an e-ticket confirming your order, at which point a contract will come into existence between you and us.
By placing an order, you declare that you are at least 18 years of age and have legal capacity (or if you are a minor, you will need parental authorization to place your order).
Once your order has been prepared by us, it will either be sent to your home address or made available in the selected shop in the best delays.
On occasion, we may be forced to cancel your order for legitimate reasons, for example:
- if you placed an order and your product subsequently became unavailable;
- if a technical error occurred during your payment;
- if there is a manifest error in the product description (e.g. when there is an error regarding the essential characteristics of the product, or when an obviously too low price is displayed);
- if we find that there has been fraudulent use of your account or related orders;
- where we reasonably believe that you have violated our GCS.
We will inform you as soon as possible and refund the amount of your item (if already paid by you) in a timely manner.
We may cancel the order or we may end the contract at any time if you break it, but writing to you if:
(a) you do not make any payment to us when it is due;
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
(c) you do not, within a reasonable time, allow us to deliver the products to you.
Our distance purchase service as part of a personalized shopping appointment by telephone or videoconference with one of our shops located in the UK is for the promotion and sale of our products in the UK only. Unfortunately, we do not accept orders from addresses outside the UK or deliver to addresses outside the UK. If you are outside the UK and wish to place an order, please visit our website dedicated to your area (if available).
2. Prices of our products
The prices of our products are indicated in GBP, including all taxes, by your advisor during your shopping session. They include Value Added Tax (VAT) and any reductions applicable on the day of your order in respect of our commercial operations.
It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognized by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
It should be noted that sales which may be subject to a VAT refund must be made directly in the shop. No VAT refund request may be honored in the case of purchases made remotely.
3. How to pay for your order ?
Click on the secure payment link that we will send to you by email to pay for your order using your credit card (Visa, MasterCard, Maestro, China Unionpay, JCB, Discover, Diners).
After confirmation of your payment by our payment provider, your bank account will be debited for the total amount of your order. Please note that we are not able to dispatch the products to you until after we have received payment.
We would like to reassure you that all your transactions are secure and comply with the legal provisions in force: they take place within a strict framework of confidentiality and encryption of all your data at our payment provider.
We do not, at any time, have access to personal data concerning your payment methods, including credit card details and do not store your payment data on our servers.
4.1 Where and how can products be delivered to you?
Your order will be delivered directly for free to your address if it is eligible for this service or in the shop selected during your appointment with our advisor.
In case of home delivery, you will be able to track in real time the delivery of your order, as soon as the deliverer has your order. You will be informed of the coverage of your order by text, and could follow in real time the delivery of your order.
In case of absence at the time of delivery of your order, for home deliveries, your order will be returned to the shop where you have made your order. You will have to collect your order within 72 hours, otherwise it will be automatically cancelled and you will be refunded for it.
4.2 When will your items be delivered?
When placing your order, an estimated delivery time for your items will be specified. Please note that it may be extended during peak times (such as private sales operations or during sales periods).
If your delivery was delayed or not made we invite you to contact our customer service by telephone on +33 (0) 801 800 333 from Monday to Friday from 9am to 7pm and on Saturday from 10am to 5pm.
You have a right to end your contract with us in certain circumstances:
5.1 If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back). Please see section 7 below for further details.
5.2 If you want to end the contract because of something we have done or have told you we are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
(a) we have told you about an upcoming change to the product or these terms which you do not agree to;
(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
(c) there is a risk that supply of the products may be significantly delayed because of events outside our control;
(d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 6 months; or
(e) you have a legal right to end the contract because of something we have done wrong (including because we have delivered late).
5.3 For most products bought online you have a legal right to change your mind within 14 days (“cooling-off period”) and receive a refund. If you have changed your mind about the product, you may be able to get a refund if you are within the cooling-off period according to conditions set in article 6.2.
Specific provisions relating to COVID
In the current sanitary context, and for the entire period of administrative closure of our shops, we allow you a total period of 30 days from the date of reopening of our shops in United Kingdom to return your products to us, without being necessary to notify us of your withdrawal in advance.
® Post-lockdown return: You have 30 days from the date of reopening of our stores in United Kingdom to return products that are not suitable for you. Products can be returned in all our stores in United Kingdom (excluding department stores, affiliated shops and outlets - the list is available on our website www.uk.maje.com).
® You have the opportunity to return your product to us at one of "click&collect" shops open for this purpose, in strict compliance with health regulations:
- Where? In the eligible shops listed on our website www.uk.maje.com
- When? Monday to Saturday inclusive from 11a.m. to 6p.m.
We remind you that our shops remain closed and that only the "click&collect" will remain open during the lockdown period.
The products you wish to return to us must be new (the label of the item must not have been cut), not worn, not soiled and returned in their original packaging, or failing that, in a package ensuring equivalent protection. Failing that, the shop may refuse the return of your item.
In order to facilitate the return of your products, we give you a total period of 30 days from receipt of your order to return your products to the shop, without being necessary to notify us of your withdrawal in advance.
6.1 How to return your order to us?
The products you wish to return to us must be new (the label of the item must not have been cut), not worn, not soiled and returned in their original packaging, or failing that, in a package ensuring equivalent protection.
To return an article that is not suitable for you, you must visit one of our shops within a maximum of 30 days from the receipt of your products (excluding department stores, affiliated shops and outlets - the list of our shops is available on our website).
6.2 When will you be refunded?
Once your return is accepted in the shop, you can request a refund or a voucher of equivalent value. The voucher will be valid for one year in all of our shops (excluding department store and affiliated stores).
In case of refund, we undertake to reimburse the amount corresponding to the product(s) returned in the best delays and no later than 14 days following the date of return of your product in the shop.
You will be refunded on the account of the credit card used to pay for the order. You will receive a confirmation email as soon as the refund is validated by our systems.
Any returned products that are not be new (the label of the item must not have been cut) and which, on the contrary, has been worn and/or is soiled and/or damaged and/or whose label is missing will not be accepted and will not be refunded.
6.3 Do you wish to exchange your item in a shop?
You can exchange in-store the products you ordered remotely. To do so:
- Go to the nearest shop (excluding department stores, affiliated shops and outlets);
- Within a maximum of 30 days from receipt of your order;
- With the product(s) you wish to exchange. They must be new (the label of the item must not have been cut), not worn, not soiled and returned in their original packaging, or failing that, in a package guaranteeing equivalent protection. Failing that, the shop may refuse your return, and you will then have to keep your products;
- Make sure you have the confirmation email of your order and your identity card. The exchange of your item will be made taking into account the price you paid during the order, subject to the stock available in the shop.
7. What are your product warranties?
Our product warranties are set out below. Please note that images of the products via videoconference are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that a device’s display of the colors accurately reflects the color of the products. Your product may vary slightly from those images.
We may change the product:
(a) to reflect changes in relevant laws and regulatory requirements; and
(b) to implement minor technical adjustments and improvements. These changes will not affect your use of the product.
Our products benefit from legal guarantees, i.e. the legal guarantee of conformity and the warranty against hidden defects. As a seller, we are in fact liable for:
- the non-conformity of the products you purchase. The legal guarantee of conformity applies when your product has a non-conformity, for example when your product does not work in accordance with the normal uses of that product, or when it is not as described;
- its hidden defects. The warranty against hidden defects covers you when your product has a hidden defect, i.e. a defect which is not apparent at the time of the sale and makes the product unfit for use or which impairs such use significantly.
Please note that the legal guarantee of conformity and the warranty against hidden defects will not be applicable in the event of misuse of your products or non-compliance with the maintenance conditions of your product (provided on our labels or by our tailors).
If you wish to invoke the legal guarantee of conformity, your legal rights entitle you to the following:
(a) Up to 30 days: if your products are faulty, then you can get an immediate refund.
(b) Up to six months: if your products cannot be repaired or replaced, then you are entitled to a full refund, in most cases.
(c) Up to six years: if your products do not last a reasonable length of time you may be entitled to some money back.
The legal guarantee of conformity applies regardless of the commercial guarantee that may be granted.
9. Liability and force majeure (events beyond our control)
We are committed to describing the products we sell during our personal shopping appointments with the greatest accuracy.
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen (for example, if you discussed it with us during the sales process).
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to the products.
We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We cannot be held liable in the event of a breach of one of our contractual obligations resulting from an unforeseen event or a case of force majeure (events outside our control). In particular, we shall not be liable for any non-performance or delay in the execution of your orders, caused by events outside our control, including but not limited to:
• Strikes, closures or other industrial action;
• Civil unrest, riots, invasions, terrorist attacks or threat of terrorist attack, war (declared or not), or threat or preparation for war;
• Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters;
• Inability to use transport by rail, boats, aircraft, roads or other means of private or public transport;
• Inability to use public and private telecommunications networks;
• Acts, decrees, laws, regulations or restrictions issued by any government (e.g. administrative closure of stores);
• Pandemic or epidemic;
• Marine, postal or other shipping accidents or malfunctioning.
The execution of the GCS will be suspended as long as the case of force majeure lasts and the deadlines for execution and delivery will be extended accordingly. Please be aware, however, that we will do our best to find a solution allowing us to perform our contractual obligations despite the force majeure event.
We do hope not, but it may happen that we disagree!
Be aware that our GCS are subject to English law, and that your orders are subject to the GCS in force on the date of your order.
In the event of a dispute, we invite you to contact us in order to find an amicable solution together by telephone on +44 20 7660 3309 (local rate) from Monday to Friday from 9am to 7pm and on Saturday from 10am to 5pm.
The European Commission also provides you with an online dispute resolution platform available at the following address: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=FR
If we unfortunately fail to reach an amicable solution, then the English courts will have jurisdiction and English law shall apply. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts
This contract is between you and us. No other person shall have any rights to enforce any of its terms.