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Maje takes action against Covid-19
To all of you,
During these trying times, our thoughts go out to our friends, our families, our relatives, our employees. And, of course, our thoughts go out to you. Our priority is to protect them and to protect you as best as we can.
In the first days of the crisis, we immediately decided to close our boutiques. They will remain closed until further notice to protect and care for everyone.
Today, the main thing for us and for you is, of course, to abide by the safety recommendations, to follow advice on social distancing measures, and, most importantly, stay at home.
However, staying at home does not have to mean not being together.
In the face of this crisis, we have decided to take action, to do everything we could to fight the virus, support healthcare staff and the most vulnerable people.
By mobilising our networks, we have found in France a network of manufacturers who came together to produce FFP1 face masks, valuable as the first rung of the fight against the virus.
We have already ordered 12,000 available masks, which will be sent to the Agence Régionale de Santé d’Ile-de-France (Greater Paris regional health agency),
which will distribute them, in particular to care homes, schools and law enforcement agencies.
We have also joined forces with international associations to help the most deprived, by donating clothes.
And we have renewed our partnership with "Un cadeau pour la vie" (A gift for life), which supports children while they are in hospital: as visits have been suspended, they more than ever need comforting.
In the weeks to come, we will pursue our efforts and keep you informed.
Meanwhile, Maje remains by your side. Our customer service is ready to help, even though we have temporarily closed our telephone lines
so as to be able to provide an individual and appropriate answer to the many emails received over the last few days.
For all your requests, please write to the following address here.
We are doing out utmost to answer your questions as quickly as possible while safeguarding our employees' health.
We would be very grateful to you if you could consult the answers to your questions in the FAQ section.
We try to update this section as regularly as possible.
Of course, our boutiques remain closed but you can contact us on social networks and our online store remains open.
All our online orders are processed for shipment to your home.
Please note that some delays in shipment are to be expected but the return delays will be extended accordingly.
We are convinced that we are taking the right steps for the health of all and we know that you understand this.
Let's stay the course, together!
The whole Maje team
1. I have made an e-reservation or a Click&Collect order. How can I collect it?
In light of the current situation, our stores are closed until further notice. We are unfortunately unable to honour your e-reservation due to this unforeseen closure. If your order has been delivered in store, you will be contacted once it has reopened so you can collect it.
2. How can I collect my order from a pick-up point?
Due to the current context, we invite you to wait for the reopening of your pickup point. We thank you for your understanding.
3. Who can I get in touch with if I have further questions?
Due to the current context, we cannot guarantee our response time. We invite you to prefer an email. Our teams do their utmost to answer you as quickly as possible. We thank you for your patience.
4. How can I exchange an item bought in store?
Don't worry, our return delays are extended until our stores reopen. Of course, your item must be new, have its labels and you will have to present your receipt.
5. I left my item in a store to be altered. How can I collect it?
Be assured that as soon as your store reopens our team will contact you to retrieve your item. Thank you for your undestanding
6. How long will it take for me to receive my refund?
In the current context, the processing time of your return and refund will be exceptionally extended. We apologize for this situation and will do our utmost to ensure that it is processed as quickly as possible.
7. Can I still order on the site?
You still have the possibility to order on our site. We are trying to prepare and send your order as soon as possible. Due to the current situation, the delays are extended. Only standard delivery will be offered.
8. Can I change my delivery method?
Unfortunately, we cannot change your delivery method. If you have selected a pickup point or in store delivery, we will not be able to deliver this order to your home. If your order is still being prepared, we have the possibility cancel it. You will then be refunded.
9. What are the sanitary measures taken for the preparation of your order?
Be reassured, all health and safety measures are taken at our warehouse for the preparation of your order as well as for the safety of our teams.
10. What is the return delay ?
Exceptionally, we will extend our return time in accordance with the evolution of the situation. Of course, your item must be new, with its labels and unworn.
Questions about your Outlet order
1. How can I return my outlet order?
We follow the recommendations of the authorities and we are obliged to close the doors of our warehouse outlet in order to protect the health of our teams as much as possible.
Ans a result, the processing of your return is suspended for the moment and we apologize for this. Be assured that we will do our utmost to take care of your return as soon as we reopen.
If you wish to return your outlet order, please do not send it back for the moment. Unfortunately, we will not be able to receive and refund it for now.
Of course, we will contact you later when we will reopen our warehouse. And we will give you another 30 days of delay to return your order from the end of the containment measures.
This message only concerns outlet orders, our classic orders with home delivery can be fulfilled (with delivery delays that may be impacted ; and return delays extended accordingly).
2. I have already returned my outlet order, how long will it take for me to get the refund?
We follow the recommendations of the authorities and we are obliged to close the doors of our outlet warehouse in order to protect the health of our teams as much as possible.
If you have already returned your outlet order before the containment measures, be assured that you will receive your refund at the end of the containment measures.
We thank you for your understanding and patience.