What is the procedure for completing a return or exchange?

 

In order to return models who would not fit you, you just have to :

  • Use the same package thanks to the second adhesive strip
  • Paste the prepaid label
  • Post your package

A refund will be issued within a maximum of 48 hours via the method of payment used for your purchase  and after the good reception of your returned items. Your bank account will then be credited the sum of the returned items and any initial delivery costs.

Any returns unfit for resale (damaged, used or soiled) won’t be refunded, the items will be sent back  to you. 

My item has a quality defect

Despite taking all possible care to our customers' orders and the quality control, if you receive a model with a quality defect, we invite you to contact our Customer Care Team by calling +33 1 53 00 63 01  or email via our contact form to offer you the best solution possible to satisfy you.

The items received are not what I ordered

•Despite the great care that we give to prepare your orders, if you didn’t receive the right model, we invite you to contact our Customer Care Team by calling +33 1 53 00 63 01  or email via our contact form to offer you the best solution possible to satisfy you.

Will delivery costs be reimbursed to me in the event of a return?

The delivery costs that may have been charged to you during shipping will be refunded if the entire order is returned. However, if your order contains several items and you would only like to return a portion of the order, these delivery costs will not be refunded.

If I return an item, when will I be reimbursed?

Once your return is received, the refund will be issued within 48 hours (7 days maximum). The refund will be done via the payment method you have chosen to order. Your bank account will be re-credited the sum of the returned items and the delivery costs (if the entire order has been returned).

Return or exchange in store

You can refund or exchange online orders at any of our London stores (excluding corners, department stores and outlets), if you no longer like the model, there was a preparation problem, or it was a gift.

The delay for an exchange or a refund is 30 days maximum after the expedition order date.

In-store returns are not possible from the Majexclusive collection and during our outlet sales.

Please provide your order confirmation or the delivery note in order to exchange or refund the order in stores.

The models need to be in the original packaging accompanied by the tag present on the clothing and the protective film.

No exchanges are possible if the item is returned by post.